Support
Raise a ticket and get a ticket number straight away. We get back to you on WhatsApp within one working day.
Drivers
Download drivers for your product.
The library
Every help page, in one place.
Asked often
Support questions.
How do I raise a support ticket?
Tap Raise a ticket at the top of this page, choose what you need help with and answer a few questions. You get a ticket number straight away.
What is a ticket number for?
It identifies your request. Quote it whenever you contact us so the team can pick up exactly where things stand.
How soon will someone respond?
We get back to you on WhatsApp within one working day, Mon-Sat, 10:30 AM to 7:00 PM.
What do I need for a warranty claim?
The product, its serial number and the original GST purchase invoice. Claims are not accepted without the invoice.
Where do I claim warranty?
At the dealer or shop that billed you. Products bought on power-x.in or from Prime AssetSource can be claimed at any POWERX branch.
The shop I bought from has closed. What now?
Raise a warranty ticket with your GST purchase invoice and a clear photo of the product. Our team will confirm whether it is under warranty.
Where can I download drivers?
On the Drivers page, listed by product line. Tap Download drivers above.
My product arrived damaged. What should I do?
Raise an order ticket with photos within 24 hours of delivery. For laptop screens, report within 3 hours.
Can I get help setting up my PC?
Yes. Raise a technical ticket and our team will help with setup, drivers and anything not working right on products bought from us.
Can I track my ticket?
Keep your ticket number. Our team contacts you on the mobile number you gave, and you can quote the number any time for an update.