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RMA policy

Warranty, made simple. Bring a faulty product and its invoice to the counter that billed you, and a qualifying part is replaced hand to hand.

At a glance

The essentials.

Warranty period

1 month to 3 years, by product. Your tax invoice shows the exact term.

Damaged product

Report with photos within 24 hours of delivery. Laptop screens: 3 hours.

Invoice

Mandatory: the original invoice, with serial number and warranty term.

Not covered

Physical, liquid, transit, over-voltage, natural causes, tampered seals.

Coverage

Covered products.

Systems

  • Desktop PCs
  • All-in-One PCs
  • Interactive flat panels
  • HD & FHD LED monitors

Components

  • Motherboards
  • SSDs
  • Graphics cards
  • SMD SMPS
  • ATX cabinets
  • Cooler fans & liquid coolers

Laptop parts

  • Laptop screens3-hour rule
  • Laptop batteries
  • Laptop adapters

Connectivity

  • Wi-Fi adapters & cards
  • Wi-Fi antennas & cables
  • Type-C / USB adapters & cables
  • USB hubs & ports
  • USB SSD / HDD enclosures

Peripherals

  • Keyboards, wired & wireless
  • Mouse, wired & wireless
  • USB wired speakers
  • USB / AUX wired headphones
  • Toner cartridges
Report windows

Damaged on delivery.

All products

24hours

Report damage within 24 hours of delivery, with photos, for a replacement.

Laptop screens

3hours

Tested before dispatch, with no warranty after it. Report damage within 3 hours.

Claims

How to claim.

  1. 1

    Bring both

    The product and its GST purchase invoice. The invoice is mandatory.

  2. 2

    Go to your shop

    The same dealer, distributor or shop you bought the product from.

  3. 3

    Get a replacement

    If it meets the warranty terms, it is replaced hand to hand.

Shop has closed down?

Raise a support ticket with your GST purchase invoice and a clear photo of the product. Our team will confirm whether it is under warranty.

Raise a ticket

Bought from us directly?

Bought on power-x.in or from Prime AssetSource? Claim at any branch: Bengaluru, Mumbai, Vashi, Pune or Hyderabad.

Find a branch
Exclusions

Not covered.

Physical damage

  • Burnt
  • Patches
  • Scratches
  • Pin bend
  • Liquid damage

Environment & power

  • Dust
  • Rust
  • Foreign objects
  • Fire
  • Water
  • Voltage beyond specification
  • Lightning
  • Flood
  • Acts of nature

Handling & use

  • Mishandling
  • Riot
  • Damage or loss in transit
  • Use against the user manual

Warranty is void if

The warranty sticker is tampered with.

The serial number or the product is mutilated, defaced or altered.

Settlement

Credit notes & charges.

Credit note

If the warranty cannot be covered, POWERX may, at its discretion, issue a credit note valid for 30 days from issue, at the market value or the original purchase value, whichever is lower. No further claim or demand is entertained.

Logistics & handling

Paid by the customer, sender or buyer. POWERX does not pay logistics or handling charges.

Asked often

Warranty questions.

How long is the warranty?
From 1 month to 3 years, depending on the product. The exact term is printed on your tax invoice.
What do I need to make a claim?
The product and its original GST purchase invoice, showing the serial number and warranty term. Claims are not accepted without the invoice.
Where do I go to claim?
To the same dealer, distributor or shop that billed you. If the product qualifies, it is replaced hand to hand at that counter.
I bought on power-x.in. Where do I claim?
At any POWERX branch: Bengaluru, Mumbai, Vashi, Pune or Hyderabad. The same applies to products bought directly from Prime AssetSource.
The shop I bought from has closed. What now?
Raise a support ticket with your GST purchase invoice and a clear photo of the product. Our team will confirm whether it is under warranty.
My order arrived damaged. What should I do?
Report it with photos within 24 hours of delivery for a replacement. For laptop screens, report within 3 hours.
Why do laptop screens have a 3-hour window?
Every laptop screen is tested before dispatch, and there is no warranty after dispatch. Delivery damage must be reported within 3 hours.
What does the warranty not cover?
Physical and liquid damage, damage from dust, rust, fire, water, over-voltage, lightning, flood or other natural causes, mishandling, loss in transit, and use against the user manual.
When is the warranty void?
If the warranty sticker is tampered with, or if the serial number or the product is mutilated, defaced or altered.
Who pays for shipping on a claim?
Logistics and handling charges are paid by the customer. If a warranty cannot be covered, POWERX may issue a credit note valid for 30 days instead.

Need to make a claim? Raise a ticket.

Share your GST invoice, the serial number and a clear photo of the product. Our team gets back to you.

Raise a support ticket

Replies Mon–Sat, 10:30 AM to 7:00 PM