Return Merchandise Authorization Policy
How a POWERX product comes back: what the warranty covers, the windows to report in, and how a claim is settled.
Applies from the date on your tax invoice
Warranty period varies by product — the exact period is printed on your tax invoice.
Received damaged? Report with photos within 24 hours of delivery. Laptop screens: 3 hours.
The original purchase invoice is the warranty card. Claims are entertained only against it.
Physical, liquid and transit damage, over-voltage, tampered serials or stickers.
Covered products
Every line below carries the warranty printed on its tax invoice — from 1 month to 3 years depending on the product.
- Motherboards
- SSDs
- Graphics cards
- SMD SMPS
- ATX cabinets
- Cooler fans & liquid coolers
- Desktop PCs
- All-in-One PCs
- HD & FHD LED monitors
- Interactive flat panels
- Laptop screens (3-hour rule below)
- Wi-Fi adapters, cards, antennas & cables
- Type-C / USB adapters, cables, hubs & ports
- USB SSD / HDD enclosures
- Keyboards — wired & wireless
- Mouse — wired & wireless
- USB wired speakers
- USB / AUX wired headphones
- Toner cartridges
- Laptop batteries
- Laptop adapters
Damaged on delivery
Report within 24 hours of delivery, with photos, for a replacement.
Every screen is tested before dispatch — there is no warranty after dispatch. Report delivery damage within 3 hours of delivery.
How to claim
- 1Go back to where you bought it
Visit the same dealer, distributor or retail shop where the product was originally purchased — replacement is hand-to-hand at that counter.
- 2Carry the original purchase invoice
Warranty claims are entertained only upon submission of the original purchase invoice. It is the warranty card.
- 3If the shop has closed down
A valid purchase bill showing the product’s serial number and warranty period must be provided. If either the serial number or the warranty period is missing, the warranty is not applicable.
Bought on power-x.in or at a POWERX branch? Claim at any branch — Bengaluru, Mumbai, Vashi, Pune, Hyderabad. Branches service only products billed by Prime AssetSource.
Not covered
The warranty does not cover any type of damage — burnt, patches, scratches, pin bend or liquid damage — or damage resulting from dust, rust, foreign objects, fire, water, input voltage beyond specifications, riot, mishandling, lightning, flood or any act of nature, or use contrary to the operations specified in the user’s manual supplied with the product.
We accept no responsibility for any type of damage or loss arising out of mishandling, or incurred during transit.
Warranty is void if
The serial number or the product is mutilated, defaced or altered.
The warranty sticker is tampered with.
Credit notes & charges
POWER-X may, at its sole and absolute discretion, issue a credit note valid for thirty (30) days from the date of issuance, calculated at the prevailing market value or the original purchase value — whichever is lower. No claim, objection or demand is entertained beyond this arrangement.
Borne solely by the customer, sender or buyer. POWER-X does not pay logistics or handling charges.
Talk to the RMA department
Keep your invoice and the product serial ready. 10:30 AM – 7:30 PM