Answers
Frequently asked questions.
The questions customers actually ask, answered the way we answer on the phone. If yours isn't here, the people who wrote these pick up.
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Five desks, one page.
Topic 1 of 5
Ordering & payment
Which payment methods do you accept?
Checkout runs on Razorpay: UPI, cards, netbanking and wallets. Every order gets a GST invoice automatically; add your GSTIN at checkout to have it appear on the document.
Is there a first-order discount?
Yes. Code FIRST200 takes ₹200 off your first order, applied in the cart or at checkout.
Can I order by phone?
Yes. Call +91 98453 10744 (Mon-Fri, 10:30 AM to 6:30 PM) and a person takes the order, confirms stock and sends a payment link.
Topic 2 of 5
Shipping & delivery
When does my order ship?
Stocked items dispatch within 24 hours on working days. Tracking arrives by email as soon as the courier picks up.
Is shipping free?
Yes, pan-India on orders over ₹999. Below that a standard courier charge shows at checkout before you pay.
Do you deliver everywhere in India?
Every serviceable PIN code via our courier partners; remote PINs can add a day or two. Tracking shows the live estimate.
Can I pick up from a branch?
Yes: Bengaluru, Mumbai, New Mumbai (Vashi), Pune and Hyderabad. Call ahead so we keep the item ready.
Topic 3 of 5
Warranty & RMA
What warranty do products carry?
The period is on each product page and printed on your invoice. Keep the invoice: it is the warranty card.
How do I raise a claim, and how long does RMA take?
Call or WhatsApp support with your invoice number and a short fault description, or walk into any branch RMA desk. Our working target is 48 hours from the unit reaching us to repair, replacement or an update on parts.
Is physical damage covered?
No, warranty covers manufacturing defects. Burnt, bent or liquid-damaged parts fall outside it, per the refund & RMA policy.
Topic 4 of 5
Bulk & institutional orders
Do you supply schools and offices?
Constantly: classroom IFPD deployments, office setups and lab builds, with bulk pricing and per-unit invoicing. Multi-location or multi-phase deployments ship in scheduled lots, each with its own invoice.
How do I get a bulk quote?
Use the bulk quote form or call sales with quantities, use case and timeline. Quotes usually go out the same working day.
Is there reseller pricing?
Yes. Resellers and system builders get trade pricing against a GST registration; start on the partner page.
Topic 5 of 5
Service & support
How do I reach support?
Phone +91 98453 10744 (Mon-Fri, 10:30 AM to 6:30 PM), WhatsApp, or the contact page. Real people, no ticket maze.
Where do I download drivers?
The drivers page has official packages for PowerX motherboards, graphic cards, Wi-Fi adapters and more, organised by model number.
Do you help choose parts?
That is half the job. Call with your machine model and the problem; we confirm compatibility before you pay.
Do you build custom PCs?
Yes. Tell us the use, budget and deadline; a technician specs, assembles, burns in and ships the build with its invoice.
Didn't find it?
Ask a person. Support answers Mon-Fri, 10:30 AM to 6:30 PM.
Before you decide
Buying for an office, a lab, or a classroom?
Bulk orders get special pricing, staged delivery and a named contact. Tell us the deployment and we'll quote it.