Asked often.Answered plainly.

POWERX is the own brand of Prime AssetSource Pvt Ltd. The group began as Digital Waves in Bengaluru in 1994, founded by Kaushik and Preet Sonawala, and has carried the POWERX name since 2001.

Desktop PCs, all-in-one PCs and interactive flat panels, plus the parts that go into them: motherboards, memory, storage, cabinets, power supplies, graphics cards, coolers, monitors and accessories.

Yes. Every POWERX desktop is assembled, stress-tested and burned in on our own bench before it is dispatched.

Yes. Tell us what you need and how many through the bulk quote page, and we send a formal quotation. One team then handles delivery, installation and support.

Yes, through Prime AssetSource. Businesses can lease IT equipment, and workplace and industrial assets, instead of buying outright.

Yes, for business purchases. Add your GSTIN when you order and it is printed on the invoice.

Bring the product and its invoice to any branch, or raise a warranty ticket on the Support page and our RMA team gets back to you on WhatsApp. Where a part qualifies, it is replaced across the same counter.

You pay through a secure online checkout, and we ship across India with tracking from the moment your order is picked up.

Yes. Use Build a PC to put together a compatible system, ask X on the site, or raise a technical ticket on the Support page and our technical team gets back to you.

We have branches in Bengaluru, Mumbai, Vashi, Pune and Hyderabad. Call sales on +91 95137 77553 (Mon-Sat, 10:30 AM to 7:00 PM), message us on WhatsApp at +91 98453 10744, or write to info@power-x.in. For support and warranty, raise a ticket on the Support page.

From 1 month to 3 years, depending on the product. The exact term is printed on your tax invoice.

The product and its original GST purchase invoice, showing the serial number and warranty term. Claims are not accepted without the invoice.

To the same dealer, distributor or shop that billed you. If the product qualifies, it is replaced hand to hand at that counter.

At any POWERX branch: Bengaluru, Mumbai, Vashi, Pune or Hyderabad. The same applies to products bought directly from Prime AssetSource.

Raise a support ticket with your GST purchase invoice and a clear photo of the product. Our team will confirm whether it is under warranty.

Report it with photos within 24 hours of delivery for a replacement. For laptop screens, report within 3 hours.

Every laptop screen is tested before dispatch, and there is no warranty after dispatch. Delivery damage must be reported within 3 hours.

Physical and liquid damage, damage from dust, rust, fire, water, over-voltage, lightning, flood or other natural causes, mishandling, loss in transit, and use against the user manual.

If the warranty sticker is tampered with, or if the serial number or the product is mutilated, defaced or altered.

Logistics and handling charges are paid by the customer. If a warranty cannot be covered, POWERX may issue a credit note valid for 30 days instead.

No. Walk in any time during opening hours. For bulk orders, call sales on +91 95137 77553 first so the right person is at the desk.

Every branch is open Mon-Sat, 10:30 AM to 7:00 PM. Branches are closed on Sundays.

Bengaluru, in Yeswanthpur. It is our main branch, with the largest stock of every product line.

Stock varies by branch. Bengaluru holds the most. Call sales on +91 95137 77553 to confirm before you visit.

Yes. Order online, call sales on +91 95137 77553 to confirm stock and a pickup time, and bring your order confirmation.

Yes. Every branch runs product demos for bulk orders, so you can see and try it first.

Yes. Branches handle volume orders for businesses, schools and institutions, with a formal quotation.

Yes. Buy at the counter and we schedule delivery to suit you, anywhere in India.

Yes. Branch staff offer on-site setup and technical help for products bought from us. If you face any issue, our technical team is always here to help.

Yes, for business purchases. Share your GSTIN when you buy and it is printed on the invoice.

Our teams answer Mon-Sat, 10:30 AM to 7:00 PM. Messages sent outside those hours are picked up the next working day.

We get back to you on WhatsApp within one working day, usually much sooner during desk hours. Bulk quotations come by email.

Yes. Tap Chat on WhatsApp at the top of this page to message the team directly.

Choose "Buy or get a price" in the form above with the product and quantity, and our sales team will send you the best price.

Choose "Bulk order" and share your company, GST number, quantity and requirement. We send a formal quotation with GST.

Choose "Order status" and enter your order number. Customer care will update you on dispatch and delivery.

Choose "Warranty claim" with the serial number and GST invoice number, or raise a ticket on the Support page. The GST invoice is mandatory.

Choose "Technical problem" and describe what is happening. Our technical team will get back to you on WhatsApp with the next steps.

Use "Become a dealer or distributor" above to sign in and apply. You will need your GST number and business details.

Yes. We have branches in Bengaluru, Mumbai, Vashi, Pune and Hyderabad. See the Branches page for addresses and directions.

Tap Raise a ticket at the top of this page, choose what you need help with and answer a few questions. You get a ticket number straight away.

It identifies your request. Quote it whenever you contact us so the team can pick up exactly where things stand.

We get back to you on WhatsApp within one working day, Mon-Sat, 10:30 AM to 7:00 PM.

The product, its serial number and the original GST purchase invoice. Claims are not accepted without the invoice.

At the dealer or shop that billed you. Products bought on power-x.in or from Prime AssetSource can be claimed at any POWERX branch.

Raise a warranty ticket with your GST purchase invoice and a clear photo of the product. Our team will confirm whether it is under warranty.

On the Drivers page, listed by product line. Tap Download drivers above.

Raise an order ticket with photos within 24 hours of delivery. For laptop screens, report within 3 hours.

Yes. Raise a technical ticket and our team will help with setup, drivers and anything not working right on products bought from us.

Keep your ticket number. Our team contacts you on the mobile number you gave, and you can quote the number any time for an update.