Your invoice is the warranty card
The warranty period for each product is listed on its product page and printed on your GST invoice. Nothing extra to register.
Warranty
If it fails, here's exactly what happens.
Your invoice carries the warranty, every branch runs an RMA desk, and the clock we work against is 48 hours. These are the terms; the claim itself runs step by step on the support page.
The promises
What you're covered by.
An RMA desk at every branch
Walk-in claims over the counter in five cities, Mon-Fri, 10:30 AM to 6:30 PM. Hand the unit over in person and skip the courier entirely.
48-hour turnaround target
From the unit reaching us to a resolution: repair, replacement, or a parts update.
Manufacturing defects, covered
Faults in materials and workmanship, for the full printed period. The line is drawn below.
The line
Covered, and not.
Covered
- Manufacturing defects in materials or workmanship
- Dead-on-arrival units: fast-tracked, see below
- Failures under normal use within the warranty period
- Components inside bench-built desktops, as one machine
Not covered
- Physical damage: burns, scratches, bent pins, drops
- Electrical surge and lightning damage
- Liquid damage and corrosion
- Tampered serials or third-party repair attempts
Dead on arrival
The fast lane.
If a unit arrives dead, call support within 48 hours of delivery with the order number. We ship the replacement as soon as the courier collects the dead unit, and the return shipping is on us.
What kind of product
Components and complete builds are handled differently.
Components
SSDs, RAM, boards, cards and PSUs: the part itself is tested and swapped. Ship or hand over just the part, in anti-static wrap where possible; claim shipping to us is paid by the customer.
Complete desktops & bulk orders
Bench-built machines are treated as one product: we diagnose inside the build, so you never play part-by-part courier ping-pong. School and office bulk orders get batch claims, scheduled pickup and a named contact who tracks the lot end to end.
Talk to the bulk orders desk →Before you decide
Not sure it's a warranty case?
Call +91 98453 10744 and describe the fault. A technician tells you in minutes whether to claim, repair, or just update a driver.