Your invoice is the warranty card
The warranty period — 1 month to 3 years by product and category — is printed on your GST invoice. Nothing extra to register.
Warranty
If it fails, here's exactly what happens.
Your invoice carries the warranty, every branch runs an RMA desk, and the clock we work against is 48 hours. These are the terms; the claim itself runs step by step on the support page.
The promises
What you're covered by.
An RMA desk at every branch
For products billed by Prime AssetSource — walk-in claims in five cities, Mon-Fri, 10:30 AM to 6:30 PM. Bought from a dealer? That shop services it.
48-hour turnaround target
From the unit reaching us to a resolution: repair, replacement, or a parts update.
Manufacturing defects, covered
Faults in materials and workmanship, for the full printed period. The line is drawn below.
The line
Covered, and not.
Covered
- Manufacturing defects in materials or workmanship
- Dead-on-arrival units: fast-tracked, see below
- Failures under normal use within the warranty period
- Components inside bench-built desktops, as one machine
Not covered
- Physical damage: burns, scratches, bent pins, drops
- Electrical surge and lightning damage
- Liquid damage and corrosion
- Tampered serials or third-party repair attempts
Dead or damaged on arrival
The fast lane.
If a product arrives dead or damaged, tell us within 24 hours of delivery — order number plus photos of the product and packaging — and a replacement is arranged. Reports after that window cannot be accepted.
- Laptop screens: fully tested before shipping and carry no warranty once dispatched — a screen that arrives damaged must be reported within 3 hours of delivery.
- Bought from a dealer or shop? Take the product and invoice back to the same shop for a hand-to-hand replacement, provided it meets the warranty terms.
What kind of product
Components and complete builds are handled differently.
Components
SSDs, RAM, boards, cards and PSUs: the part itself is tested and swapped. Ship or hand over just the part, in anti-static wrap where possible; claim shipping to us is paid by the customer.
Complete desktops & bulk orders
Bench-built machines are treated as one product: we diagnose inside the build, so you never play part-by-part courier ping-pong. School and office bulk orders get batch claims, scheduled pickup and a named contact who tracks the lot end to end.
Talk to the bulk orders desk →Before you decide
Not sure it's a warranty case?
Call +91 98453 10344 and describe the fault. A technician tells you in minutes whether to claim, repair, or just update a driver.